Privacy Policy

1.1 Interpretation

The words whose initial letters are capitalized have meanings defined below. These definitions shall have the same meaning whether they appear in singular or plural.

1.2 Definitions

• “You”, “User”, or “Student” means any individual who accesses or uses our Website or services, including students, parents, guardians, or other individuals making enquiries on behalf of a student.
• “Company”, “Alpha Eduworld”, “We”, “Us”, or “Our” refers to Alpha Eduworld, having its office at S-2, 2nd Floor, Manish Twin Plaza, Plot No. 3, Delhi – 110075, India.
• “Website” means https://www.alphaeduworld.com/ and its associated webpages.
• “Services” means the overseas education consultancy, counselling, admission assistance, university application support, visa guidance, and other educational services offered by Alpha Eduworld.
• “Personal Data” means information that relates to an identified or identifiable individual.
• “Service Provider” means any third-party company, consultant, technology provider, payment processor, hosting provider, communication provider, analytics provider, or other person that processes information on behalf of Alpha Eduworld.
• “Cookies” means small data files stored on your device when you visit a website.
• “Usage Data” means information collected automatically about how you access and use our Website.

We may collect information that you voluntarily provide to us, information generated through your use of the Website, and information received from third parties where permitted by applicable law.

2.1 Personal Information

Depending on how you interact with us, we may collect:

• Full name
• Email address
• Phone/mobile number
• Residential or correspondence address
• City, state, and country
• Date of birth or age
• Educational qualifications
• Academic records and examination details
• Preferred course, university, country, or programme
• Career and education interests
• Passport or identification information where required
• Information relating to university applications
• Information required for visa or admission assistance
• Parent or guardian contact details where voluntarily provided
• Documents and information submitted during counselling or application
• Any other information you voluntarily provide through forms, calls, emails, WhatsApp, or other communications

We will generally collect only information that is reasonably necessary for providing our services or responding to your request.

2.2 Information Collected Through Forms

Our Website may contain enquiry, counselling, registration, application, callback, or other forms.

When you submit information through these forms, we may collect details such as your name, phone number, email address, educational information, preferred destination, and other information relevant to your enquiry.

2.3 Usage Data

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Time spent on pages
• Referring website or webpage
• General website interaction information
• Diagnostic and technical information

We may use this information to understand how visitors use the Website, improve website performance, identify technical problems, and enhance the user experience.

Alpha Eduworld may use cookies and similar technologies to improve Website functionality, understand visitor behaviour, remember preferences, and measure Website performance.

Essential Cookies

These cookies may be necessary for certain Website functions and security features.

Analytics Cookies

These cookies help us understand how visitors use the Website, such as which pages are visited and how users navigate through the Website.

Functionality Cookies

These cookies may allow the Website to remember certain preferences and provide a more personalised experience.

Marketing or Advertising Technologies

Where applicable and permitted by law, we may use third-party advertising or marketing technologies to understand campaign performance and provide relevant communications.

You may disable or delete cookies through your browser settings. However, disabling certain cookies may affect some Website functionality.

Alpha Eduworld may use your information for the following purposes:

• To respond to your enquiries and requests.
• To provide educational counselling and guidance.
• To understand your academic and career requirements.
• To assist with university and course selection.
• To assist with admission and application processes.
• To provide overseas education consulting services.
• To assist with documentation and application-related processes.
• To communicate with you regarding your enquiry or application.
• To schedule counselling sessions, meetings, or consultations.
• To provide information about universities, courses, countries, and educational opportunities.
• To process or facilitate payments where applicable.
• To improve our Website, services, content, and user experience.
• To understand Website traffic and usage patterns.
• To maintain records of enquiries, applications, and communications.
• To prevent fraud, misuse, unauthorised access, or other unlawful activity.
• To comply with applicable legal, regulatory, and governmental requirements.
• To send relevant updates, educational information, offers, or promotional communications where permitted by applicable law and subject to your communication preferences.

When you submit your contact information to Alpha Eduworld, you may be contacted by our representatives regarding your enquiry, counselling request, application, educational opportunities, or services.

Depending on the information and communication preferences you provide, we may contact you through:

• Phone calls
• Email
• SMS
• WhatsApp
• Other electronic communication channels

Where required by applicable law, we will provide appropriate options to opt out of promotional communications.

You may request that we stop sending promotional communications by contacting us or using the unsubscribe mechanism provided in the relevant communication.

We do not sell your personal information as a standalone commercial product.

We may share your information where reasonably necessary to provide our services, operate our Website, process applications, or comply with legal obligations.

6.1 Educational Institutions and Partners

Where relevant to your enquiry or application, we may share information with universities, colleges, educational institutions, authorised representatives, or other organisations involved in providing the educational services you have requested.

6.2 Service Providers

We may share information with trusted third-party service providers that assist us with:

• Website hosting
• Website maintenance
• Analytics
• CRM and lead management
• Communication services
• Email and SMS delivery
• WhatsApp or messaging services
• Payment processing
• Document management
• Technology and IT support
• Marketing and advertising operations

6.3 Legal and Regulatory Requirements

We may disclose your information where required or permitted by applicable law, including in response to lawful requests from courts, government authorities, regulators, law enforcement agencies, or other authorised bodies.

6.4 Business Transfers

If Alpha Eduworld undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

If you request assistance with admission to a university, college, or educational programme, you understand that certain personal and educational information may need to be shared with relevant institutions or service providers for the purpose of processing your application.

This may include academic records, identification documents, contact information, application details, and other information specifically required by the relevant institution or authority.

We will seek to limit such sharing to information reasonably necessary for the relevant service or application.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide requested services, maintain appropriate business and application records, resolve disputes, prevent fraud, comply with legal obligations, or enforce our agreements.

The period for which information is retained may vary depending on the nature of the information and the purpose for which it was collected.

When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable law and our internal practices.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

You are also responsible for maintaining the confidentiality of any account credentials or other information used to access services provided through our Website.

Because Alpha Eduworld provides overseas education services, certain information may need to be shared with educational institutions, service providers, or other organisations located outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.

By providing information to us for the purpose of receiving our services, you acknowledge that such transfers may be necessary to fulfil your requests, including university applications and related overseas education services.

Our Website may contain links to third-party websites, including university websites, partner websites, social media platforms, payment services, or other external services.

If you click on a third-party link, you will be directed to that third party's website.

Alpha Eduworld does not control and is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of every third-party website you visit.

Our services may be used by students who are below the age of 18.

Where a student is a minor, we encourage parents or legal guardians to participate in the counselling and application process and provide appropriate consent wherever required by applicable law.

We do not knowingly seek to collect personal information from children for purposes unrelated to providing our educational services.

If you believe that personal information has been provided to us by a child in circumstances where such collection was not appropriate, you may contact us using the details provided below.

Subject to applicable law, you may have certain rights regarding your personal information, including the right to:

• Request information about the personal data we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal information where permitted by applicable law.
• Withdraw consent where processing is based on consent.
• Request information regarding how your personal information is being processed.
• Opt out of certain promotional communications.
• Raise a complaint regarding the handling of your personal information.

Requests may be subject to applicable legal requirements and reasonable verification procedures.

To exercise your privacy rights, please contact us using the details provided in the Contact Us section below.

We may use third-party tools and services to analyse Website traffic, understand user behaviour, measure marketing performance, and improve our services.

These third parties may collect information such as IP address, device information, browser information, pages visited, and interaction data through cookies or similar technologies.

The use of such technologies is subject to the applicable policies of the respective third-party service providers.

You are responsible for ensuring that information provided to Alpha Eduworld is accurate, complete, and up to date.

If any information changes, you may contact us to request that the relevant information be updated, subject to applicable law and verification requirements.

We may update this Privacy Policy from time to time to reflect changes in our services, Website, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

Where required by applicable law, we may also provide additional notice of material changes.

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, you can contact us at:

We will make reasonable efforts to respond to privacy-related requests within the time period required under applicable law.

By using our Website, submitting an enquiry, requesting counselling, or providing your personal information to Alpha Eduworld, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used, processed, and shared as described above.

Where applicable law requires specific consent for a particular processing activity, we will seek such consent separately.